We work for thank yous
At VEG we work for our customers’ appreciation. Because hearing “thank you” means we’ve gone the extra mile to help a patient and their family when they needed it most. Feeling that gratitude and knowing we made a difference is one of the most rewarding parts of our job. Hear what it means to work for thank yous, straight from our VEGgies.
Read Shaneal Greaves – Thank You video transcript
Transcript
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A logo, Veterinary Emergency Group. Text, Meet our VEGgies. Shaneal. What does, We work for thank yous, mean?
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SHANEAL: Hi, I’m Shaneal. I’m the inventory coordinator here at VEG. We work for thank yous. And what that means to me is that we go the extra mile here. Whether it’s from a customer or a coworker, that think you hold so dear to my heart. It’s just totally worth it.
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Logo, Veterinary Emergency Group. A red vertical rectangle with white Star of Life a with a black paw print in the center, and the word VEG at the bottom. Next to the rectangle is the text “Veterinary Emergency Group” stacked in three lines.
Read Jamie Higgins – Thank yous video transcript
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Text, Veg, Veterinary Emergency Group. Meet our VEGgies – Jamie. What does we work for thank yous mean to you? Jamie appears.
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JAMIE: Hi. My name is Jamie, and I’m a nurse. At VEG, we work for thank yous. We strive for not only the best patient care but the best customer care as well. We know emergencies can be scary, but that’s why we’re here, helping people and their pets when they need it most.
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Logo, Veterinary Emergency Group. A red vertical rectangle with white Star of Life a with a black paw print in the center, and the word VEG at the bottom. Next to the rectangle is the text “Veterinary Emergency Group” stacked in three lines.
Read Justine Holler – Thank yous video transcript
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Logo, Veterinary Emergency Group, VEG. Text, Meet our VEGgies. Justine. What does “We work for thank yous ” mean to you?
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JUSTINE HOLLER: To me, working for thank you’s means doing your best for each individual patient. Personally, I never expect to get anything for doing my job, any rewards for doing my job. But when we do get those thank you letters in the mail and the Google Reviews that mentioned you by name, it definitely makes me feel like I’m actually making a difference in the clients’ and in the patient’s lives.
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Logo, Veterinary Emergency Group. A red vertical rectangle with white Star of Life a with a black paw print in the center, and the word VEG at the bottom. Next to the rectangle is the text “Veterinary Emergency Group” stacked in three lines.
Read Jamie Huselton – Thank Yous video transcript
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Logo, Veterinary Emergency Group, V E G. Text, Meet our VEGgies.
What does “We work for thank you’s” mean to you?
(SPEECH)
JAMIE HUSELTON: Hi. I’m Jamie Huselton, an ER doctor at VEG. To me, we work for thank you’s means that we go above and beyond to exceed our clients’ expectations. Hearing people say thank you and feeling that gratitude they have for us, it makes it all worth it.
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Logo, Veterinary Emergency Group. A red vertical rectangle with white Star of Life a with a black paw print in the center, and the word VEG at the bottom. Next to the rectangle is the text “Veterinary Emergency Group” stacked in three lines.
We get to do this
When you work at VEG, you don’t simply diagnose and treat animals; you get to make a difference in your patients’ lives. You get to do life-saving CPR on a dog in cardiac arrest. You get to snuggle a scared kitten who’s recovering from emergency surgery. You get to see the smile on a customer’s face when you tell them you’ve saved their pet’s life. Hear about some of the “I get to do this” moments that inspire our VEGgies to do what they do.
Read Nikki Lewis – I get to do this video transcript
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Logo, VEG. Veterinary Emergency Group. Text, Meet Our VEGgies. Describe a “Wow, I get to do this” moment you’ve had while at VEG. Nikki. CVT, VTS (ECC) Veterinary Nurse.
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NIKKI: Hi, I’m Nikki. I’m a veterinary nurse at VEG. We often say, I get to do this, not I have to do this. There are so many times that I’ve thought that so far in my career here at VEG. But one particular instance I can think of was we had a dog that came in that was extremely fearful. Throughout the course of that hospitalization, I was able to make friends with that dog. And by the time he left, he was loving on me and jumping all over for kisses. Now, was it a heroic case? Not really. He was just here for some GI upset.
But the purpose of that story for me is that I get to make a difference in the life of pets, even when it’s not life-or-death situations. And here at VEG, I get to do this.
[MUSIC PLAYING](DESCRIPTION)
Logo, VEG. Veterinary Emergency Group.A white Star of Life against a red background with a black paw print in the center, and the word VEG at the bottom. In text to the side, the word Veterinary is in black, Emergency is in red, and Group is in black.
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Logo, Veterinary Emergency Group, VEG. Text, Meet our VEGgies. Geoffrey. Describe a “Wow, I get to do this” moment you’ve had while at VEG. A man with a backwards baseball cap leans his elbows on a table and looks to the side.
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GEOFFREY VAN ZIJL: Honestly, I’ve been doing this for 15 years. I notice a lot of negativity in our field, a lot of people that have become jaded or don’t even last that long because of our compassion fatigue, our burnout rate. For me, a “Wow, I get to do this” moment is– it happens quite often. The one that I remember the most is one of our first CPRs that came in at Boulder. We successfully got back.
At that moment, we were high-fiving. And most of it’s pretty rare to get a patient back from a CPR. The dog did end up being euthanized, unfortunately, because we found what was going on, and it was the right decision. But bringing a pet back from that type of crises, I have to say is a “Holy, wow. I get to do this.”
I tell my friends all the time that I play with kitties and puppies all day long, which, again, that’s a “Wow, I get to do this.” There’s lots of “Wow’s, I get to do this” constantly. This video would probably be about 10 minutes long if you had me mention every “Wow, I get to do this,” so I’ll leave it with that.
[MUSIC PLAYING](DESCRIPTION)
Logo, Veterinary Emergency Group. A red vertical rectangle with white Star of Life a with a black paw print in the center, and the word VEG at the bottom. Next to the rectangle is the text “Veterinary Emergency Group” stacked in three lines.
Read Geoffrey van Zijl – I Get To Do This video transcript
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Logo, VEG. Veterinary Emergency Group. Text, Meet Our VEGgies. Alex. Describe a “Wow, I get to do this” moment at VEG.
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ALEX: Hi, I’m Alex. And I’m a veterinary nurse at VEG. I would say a moment where I was like, wow, I get to do this, was my first time placing an IV in the tiniest little bunny. And it really doesn’t seem like that big a deal on the surface. But I was incredibly proud of myself. And I thought it was so amazing that we were able to do those kinds of things for such small animals. And, yeah, I just thought it was really cool.
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Logo, Veterinary Emergency Group. A red vertical rectangle with white Star of Life a with a black paw print in the center, and the word VEG at the bottom. Next to the rectangle is the text “Veterinary Emergency Group” stacked in three lines.
Read Alex Filion – I get to do this video transcript
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Logo, VEG. Veterinary Emergency Group. Text, Meet Our VEGgies. Describe a “Wow, I get to do this” moment at VEG. Christopher. Travel Veterinary Nurse.
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CHRISTOPHER: So while I was in Alpharetta, Georgia quite a few months ago, we had a patient came in that wasn’t necessarily unstable. But we were doing diagnostics. And we were getting x-rays on her. And she went into cardiac arrest. I started performing CPR on her immediately. Doctors came in and we started administering drugs. And as I’m performing chest compressions on this dog, I felt a heart start to beat under my hands. And that was definitely, probably the biggest “wow, I get to do this” moment that I’ve had in my entire career.
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Logo, Veterinary Emergency Group. A red vertical rectangle with white Star of Life a with a black paw print in the center, and the word VEG at the bottom. Next to the rectangle is the text “Veterinary Emergency Group” stacked in three lines.
Read Christopher Costa – I get to do this video transcript
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