Associate, Medical Training Operations

WHO WE ARE

Veterinary Emergency Group (VEG) is the fastest growing veterinary company backed by the same investors who backed Apple, Google, Tik Tok, and many others. We are a mission driven company, where our employees brag about their jobs and are proud to work for VEG. Our mission is helping people and their pets when they need it most. We will have over 100 locations and 5,000 employees by 2025. 

Our 91 NPS score is higher than almost every consumer brand in the world. For our customers and their pets, we strive to find a way to say, “yes.” We do the same and more for our own people. In fact, VEG is one of this year’s nominees for INC Magazine’s Best Places to Work! 

WHO WE NEED

As VEG grows, so does the need to scale our medical training. Our team is looking for an ambitious self-starter with a desire to learn and grow in a dynamic work environment. You will report to the Manager of Medical Training Operations and will work very closely to the Senior Director of New ER Doctor Education & the Director of New ER Doctor Critical Care. In this role, you will be the face of New ER Doctor education & will communicate cross-functionally with members of our frontlines and headquarters team. You are responsible for the day-to-day operations of our prestigious New ER Doctor training program for emergency veterinarians. 

The New ER Doctor Program is a 6-month mentorship program that transforms recent veterinary school graduates and practicing veterinarians into exceptional, highly-adept VEG emergency doctors. In 2024, 300+ doctors will be trained through this program.

WHAT YOU CAN EXPECT TO DO

• Work with leadership to generate and implement solutions to streamline program operations, increase efficiency, and scale medical training
• Collaborate with the team to plan and execute weekly educational sessions streamed to doctors nationwide
• Manage and update educational material in a learning management system
• Work with subject matter experts to prepare, maintain, and update course content in our Learning Management System
• Strategize with team to implement effective communication systems 
• Proactively monitor learner progress and promptly address any areas of concern with the team
• Manage the relationship between VEG and our training program vendors
• Own logistics related to our hands-on training trips (this includes: travel, event planning, and creating itineraries) 
• Create, distribute and collect surveys to audit program quality
• Own budget vs. spend tracking for training trips

WHAT YOU NEED

• Bachelor’s degree in HR, Communications, Marketing, Business or related field
• Ability to travel up to 20% of the time
• Proficiency in Google Suite (Google Sheets, Google Slides, G-Mail)
• Ability to critically think, creatively problem-solve, and translate insights into a plan of action
• Strong communication and organizational skills, as well as the ability to manage and prioritize multiple projects
• Comfortable with public speaking, hosting meetings, and cross-functional collaboration 
• High level of attention to detail; you’re laser-focused on quality
• An energetic, enthusiastic focus on customer service with the learners as your primary customer
• An eagerness to build relationships with doctors and teammates
• Desire to be in a service-oriented environment
• Enthusiasm and high level of interest in learning the ins and outs of operations in a high-growth, fast-moving business
• Intellectual curiosity and a desire to learn more about the veterinary industry 

BENEFITS:

• Pay Range: $70,000 – $80,000 salary per year.
• Medical, Dental and Vision benefits beginning day 1 of employment!
• 401K with company match.
• 10 weeks of parental leave with 100% pay.
• Unlimited PTO.
• Company laptop and a monthly cell phone reimbursement.
• Casual office attire, dog friendly, and a kitchen full of snacks and beverages!
• Opportunity to grow and so much more!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You’ve found the equal opportunity employer you are looking for. We can’t wait to meet you!