Facilities Manager – West

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing veterinary emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are changing the face of emergency veterinary medicine with a “customer first” mentality and a true employee-centric environment. We expect to see significant expansion across the country, with 80+ locations by the end of 2024. This will allow our VEGgies to pursue a strong career growth trajectory. 

TALENT + CULTURE AT VEG 

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we’re aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best possible experience. We work to ensure that VEG is always the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, “yes.” We do the same and more for our teams. 

THIS ROLE’S MISSION

We’re seeking a Facilities Manager to physically support our existing hospitals. You will be responsible for the Facilities services at 25+ locations on the West Coast & Central regions of the country.  You will oversee and own all aspects of routine maintenance, unscheduled repairs, vendor management, after-hours service calls, and as-needed projects to help the department stay organized and efficient, all in service of our 24-hour hospitals. Your goal is to keep our hospitals in peak operating condition while providing top rated customer service to our hospital teams.  

WHO WE NEED 

We are looking for a high-energy, motivated, and passionate executor.  This person knows how to get things done in a fast-paced, incredibly positive culture.  You love what you do. You’re a strong support partner with excellent interpersonal capabilities across a diverse group. You’re able to quickly grasp the task at hand and apply value to the team where needed. You’re happy to pitch in whenever and wherever in a developing environment.  You have an excellent work ethic, are highly organized, and are self-motivated.  You are someone who loves what they do and loves doing it well. You have a network of vendors that you’re proud to recommend who can support our growth and mission. You love people + pets. 

WHAT YOU’LL DO

• The Facilities Manager will assist with the oversight of 25+ hospitals 
• Coordinate and manage emergency, scheduled, and unscheduled repairs for HVAC, electrical, plumbing, glass & carpentry in addition to any other facility-related issues as they arise
• Assist with dispatch and coordination of medical equipment repairs & maintenance as necessary 
• On-board vendors into the ServiceChannel platform 
• Manage warranty repairs with General Contractors for newly opened hospitals
• Assists the department with the planning of repairs, maintenance, and capital improvement projects as needed
• Set up preventative maintenance contracts and service providers for new VEG locations
• Routinely prepare and update work orders via ServiceChannel
• Communicate with hospital management daily to obtain feedback and recommendations to meet and exceed operational standards
• Expected to operate with a sense of urgency 
• Coordinate with landlords on any issues relating to common areas 
• Hire and retain 3rd party security vendors, where necessary, to keep our hospital teams safe 
• On-call 24/7 for the support and coordination of any emergency repair 

WHAT YOU NEED 

• 5+ years experience in Facilities management
• Financial acumen and budgeting for hospital projects and services with the ability to negotiate 
• Ability to multi-task and prioritize in a fluid and high-growth, fast paced environment
• Understanding and familiarity with Facilities and building mechanical systems
• Understand the basics of reviewing a Architectural or Mechanical floor plan 
• Be extremely organized with the ability to retain and document institutional knowledge
• Must excel at customer service; ensuring timely, positive, and proactive communication with relevant parties 
• Strong communication skills, both written and verbal
• Can conform to and be flexible with shifting priorities, demands, and timelines using analytical and problem-solving capabilities.
• Strategic thinking of long-term and short-term initiatives 
• Availability for after-hours support for a 24-hour business
• Ability to work with all levels of hospital staff within & outside of Facilities 
• Self-starter able to work independently but comfortable working in a team environment.
• Dependable and flexible when necessary.
• Good analytical and problem-solving skills
• Excellent interpersonal skills 
• Experience in the veterinary industry is not a requirement
• Background in high-end retail facilities management is a plus
• Experience with ServiceChannel is a plus, but not a requirement
• Ability to assist in managing facilities of multiple, geographically diverse hospitals
• Able to travel to hospital locations on a quarterly basis, at minimum

BENEFITS

• Pay range: $95,000 – 105,000 base salary 
• Medical, Dental and Vision benefits beginning day 1 of employment!
• 401K with company match.
• 10 weeks of parental leave with 100% pay.
• Unlimited PTO.
• Company laptop and a monthly cell phone reimbursement.
• Opportunity to grow and so much more!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You’ve found the equal opportunity employer you are looking for. We can’t wait to meet you!