People Coordinator – VQ

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a “customer first” mentality and a true, employee-centric work environment. 

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we’re aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we’re ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, “yes.” We do the same and more for our teams. In fact, VEG is one of this year’s nominees for INC Magazine’s Best Places to Work!

WHAT YOU CAN EXPECT TO DO:

People Coordinators are every Fresh VEGgies “first friend” at VEG. They should provide a seamless experience that makes VEGgies brag about their job, before they even start. While there are many onboarding tasks to complete, the experience should feel effortless to the Fresh VEGgie.  People Coordinators are also accountable for ensuring accurate data and task completion to support the People Team  in a timely manner through the use of proactive and friendly communications. 

Onboarding:

• Own the lifecycle and create a seamless experience and continued communication for Fresh VEGgie pre-onboarding and first-day activities
  • welcome Fresh VEGgies to VEG with a smile as their first point of contact
  • complete background & drug checks and pre-hire employment verifications
  • ensure Fresh VEGgies are enrolled in orientation sessions
  • accurately enter data in the HRIS for assigned hospitals and or departments/business units
  • answer VEGgie benefits, payroll and other day 1 questions
  • support new hires with IT setup requirements (OKTA, VEG email, hardware, software + system access, Hospital/VQ software setup) liaising with IT team as necessary
• Create and maintain accurate employee profiles and complete employment files in HRIS
• Ensure all I-9’s are completed by the third day of employment
• Proactively follow up with leaders on a weekly basis to ensure I-9 compliance
• Ensure all Fresh VEGgies complete the onboarding checklist items
• Maintain, assign and audit state-specific onboarding checklists and associated onboarding activities and required trainings (harassment prevention) to new hires in HRIS 
• Prepare weekly new hire onboarding status reports for local leaders, Regional People Partners and People leadership team 
• Partner closely with the NERD team to continue to improve the NERD onboarding process. 
• Host the LIVE 1st hour of Day 1 Orientation to troubleshoot any questions your Fresh VEGgie has prior to day 1 in hospital
• Proactively troubleshoot and make suggestions for improvements to the overall onboarding experience.

HR Operations & Systems:

• Ensure data integrity and process change requests in a timely manner.
• Maintain all employment records, ensuring compliance with local and federal guidelines and respond to a variety of document requests (from People leadership, legal, etc.) in a timely manner. 
• Respond to unemployment claims within three business days. 
• Conduct regular audits of HRIS data and employment files
• Process all employment changes (ie. promotions, internal transfers, pay changes, I-9 reverifications, offboarding, etc)
• Provide ad hoc HRIS reports to People leadership as requested. 
• Draft and generate employee change documentation (pay increase letter, promotion letters) and maintain them in respective employee files as requested by People leadership.
• Oversee HR inbox and provide timely guidance  to VEGgies related to People-specific administrative inquiries and/or requests (ie. VOEs, HRIS, benefits, etc) while escalating complex matters to  the appropriate People Partner or People Leadership team member
• Proactively support with communicating out VEG-wide process changes to assigned field People Partner team members
• Provide assistance with org-wide People team projects & initiatives ie. performance reviews, engagement surveying, staff budgeting, etc, helping to communicate out timelines/deadlines and track progress for assigned region
• Support with developing and documenting People related processes
• Back up administrative support to the People Team team as needed

  WHAT YOU NEED:

  • Bachelor’s degree in HR or related field OR 4 years related experience
  • 2+ years’ experience in a HR or employee onboarding position
  • Experience and familiarity with Workday is necessary to be successful in this role. (Strong experience with other HR Information Systems, ATS + Payroll applications may be considered.) 
  • Knowledge of benefits programs including: health insurance + 401k plans
  • Knowledge of state, local + federal employment/labor law (CA employment/labor law is a plus!)
  • Outstanding communication and organizational skills as well as the ability to multitask
  • Ability to maintain confidentiality is a must
  • Energetic, motivated, passionate self-starter
  • Loves animals and caring for them and embodies the VEG way
  • Customer service driven
  • Can successfully complete the tasks above by being innovative, flexible and adaptable to the unique challenges that present themselves throughout the VEGgie lifecycle

BENEFITS

• Pay Range: $60,000 – $80,000
• Medical, Dental and Vision benefits beginning day 1 of employment!
• 401K with company match.
• 10 weeks of parental leave with 100% pay.
• Unlimited PTO.
• Company laptop and a monthly cell phone reimbursement.
• Casual office attire, dog friendly, and a kitchen full of snacks and beverages!
• Opportunity to grow and so much more!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You’ve found the equal opportunity employer you are looking for. We can’t wait to meet you!