Network Administrator

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a “customer first” mentality and a true, employee-centric work environment. 

THE ROLE’S MISSION

We seek a Network Administrator to support our hospitals, offices, and remote employees globally. You’ll join our Network Engineer in building out VEG’s network team. Your primary duties will include maintenance of computer network infrastructure, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary.

WHO YOU NEED TO BE

We are looking for a high-energy, motivated, and passionate executor. This person knows how to get things done in a fast-paced, incredibly positive culture. You love what you do. You’re a strong support partner with excellent interpersonal capabilities across a diverse group. You’re able to quickly grasp the task at hand and apply value to the team where needed. You’re happy to pitch in whenever and wherever in a developing environment. You have an excellent work ethic grounded in discretion and confidentiality. You love people + pets.

WHAT YOU NEED TO HAVE

• Strong understanding of network infrastructure and network hardware.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, access controllers.
• Designing, configuring and testing networking software, computer hardware, and operating system software.
• Monitoring network performance to determine if adjustments need to be made.
• Protecting data, software, and hardware by coordinating, planning, and implementing network security measures
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Advanced familiarity with network tools and cloud-based solutions/network protocols specifically Cisco Meraki is highly preferred.
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• A self-starter able to work independently but comfortable working in a team environment.
• Dependable and flexible when necessary.
• Good analytical and problem-solving skills.
• Local Area Networking equipment, cabling, and protocols including routers, switches, DNS, DHCP, and TCP/IP.
• LAN and WAN experience
• Must be able to physically move, handle, and lift computer equipment weighing up to 50 pounds.  

WHAT YOU CAN EXPECT TO DO

• Monitor, support and maintain Enterprise Network and our VoIP Telecom infrastructure.
• Assists with the creation of new hospital telephone and voicemail extensions, routing extensions to appropriate locations, and updating information as required.
• Travel is required; typically for new Hospital Openings with occasional trips to remote offices around the country.
• Assist our Network Engineer in enforcing network security as a priority throughout all of our networks.
• Troubleshoot end-user issues as needed.
• Assist in the implementation of technologies and platforms supporting a complex corporate data and voice infrastructure.
• Ensure high availability of enterprise voice and data platforms that support internal employee business functions and external customer contact on a 24/7 basis.
• Troubleshoot and remediate 1st & 2nd level issues impacting the operation of the corporate voice, network, and data infrastructure.
• Available to support, troubleshoot & solve infrastructure/Helpdesk issues at all times while being required to jump on any and all issues pertaining to Hospital operations.
• Flexibility to help support the day-to-day Helpdesk issues when the team is traveling to set up new sites & we are short on coverage.
• Serve as one of the primary points of contact for telecommunication carriers + service providers and coordinate circuit design, provisioning, installation, and troubleshooting.
• Assist with planning and implementing systems and network integrations.
• Document the design, operation, and troubleshooting of technology platforms and procedures.
• Ensure that all project work is reviewed and meets quality & accuracy requirements.
• Assist with the maintenance of our disaster recovery/business continuity plan.

EDUCATION REQUIRED

Bachelor’s Degree or equivalent experience

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we’re aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we’re ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, “yes.” We do the same and more for our teams. In fact, VEG is one of this year’s nominees for INC Magazine’s Best Places to Work!

BENEFITS

• Pay Range: $85,000 – $100,000
• Medical, Dental and Vision benefits beginning day 1 of employment!
• 401K with company match.
• 10 weeks of parental leave with 100% pay.
• Unlimited PTO.
• Company laptop and a monthly cell phone reimbursement.
• Casual office attire, dog friendly, and a kitchen full of snacks and beverages!
• Opportunity to grow and so much more!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You’ve found the equal opportunity employer you are looking for. We can’t wait to meet you!